Tree Surgeons Regents Park Service Terms and Conditions

These Tree Surgeons Regents Park service terms and conditions set out the basis on which arboricultural services are provided to residential, commercial, and public-sector clients. They are intended to be clear, fair, and practical, covering the main issues that may arise before, during, and after a tree surgery appointment. By placing a booking for any tree surgery, tree maintenance, stump-related work, or associated site services, the client agrees to be bound by these terms, subject to any written variation agreed in advance.

For the purpose of this document, references to tree surgeons, tree surgery services, and tree surgeon services include inspection, pruning, reduction, crown lifting, crown thinning, deadwood removal, felling, sectional dismantling, stump grinding, clearance of arisings, and other agreed arboricultural works. These terms are designed to support a safe working relationship and to reflect the practical realities of outdoor work, weather dependence, access requirements, and waste handling obligations.

These terms apply to all bookings unless a separate written contract states otherwise. Any quotation, estimate, work order, or confirmation provided before work begins should be read together with these terms. If there is any inconsistency, the written work order or quotation may override these terms only to the extent expressly stated. Nothing in these terms affects rights that cannot lawfully be excluded under UK consumer law.

1. Booking process

Bookings for Tree Surgeons Regents Park services may be made after an initial enquiry and a review of the customer’s requirements. In many cases, an inspection or assessment may be needed before a quotation can be issued, particularly where tree size, condition, access, nearby structures, or potential constraints may affect the method of work. Any quotation is normally based on the information available at the time and may be revised if the site conditions differ materially from what was described or observed.

Once a quotation is accepted, a booking will be confirmed either in writing, by email, or by another recorded method. The client is responsible for ensuring that the booking details are accurate, including the location, scope of work, agreed dates, and any special instructions. The client should also disclose relevant facts such as tree ownership issues, shared access, boundary considerations, underground or overhead services, tree preservation restrictions, conservation constraints, or known hazards. Failure to disclose important information may affect scheduling, pricing, and the ability to complete the work safely.

2. Access, permissions, and site conditions

The client must obtain any permissions required to permit the tree surgeon to carry out the work, including permission from landlords, neighbours, managing agents, local authorities, freeholders, or other relevant parties where necessary. The client must also ensure reasonable access to the site for operatives, machinery, vehicles, and waste removal, unless otherwise agreed in writing. If access is restricted or delayed, additional costs may be charged where the restriction materially affects the time or resources required.

Before work commences, the client should notify the contractor of any hidden risks, including fragile roofs, underground structures, hidden drains, services, nesting activity, subsidence concerns, protected wildlife, or unstable ground. The company may suspend or alter works if site conditions make the original plan unsafe or unsuitable. A tree surgeon is entitled to refuse to proceed where, in professional judgment, the risk to people, property, or equipment is unreasonable.

The client is responsible for ensuring pets, children, and unauthorised persons are kept clear of the work area during operations. The company may establish a safety zone, and this zone must not be entered without permission. Where traffic management, parking restrictions, or access arrangements are required, the client should cooperate in advance so that work can proceed without unnecessary delay.

3. Pricing and payments

Prices may be quoted as fixed fees or as estimated charges depending on the nature of the works. Any price provided is based on the scope described at the time of quotation and may not include additional work requested later. If unforeseen issues arise, such as severe decay, hidden structural defects, excessive contamination, or additional waste volumes, the client may be notified of revised charges before the extra work is undertaken where reasonably practicable.

Unless otherwise agreed, payment is due upon completion of the works or within the period stated in the quotation, invoice, or work order. The company may require a deposit or part-payment in advance for larger jobs, specialist machinery, or bookings involving third-party costs. Accepted payment methods will be advised during the booking process. Failure to pay on time may result in the recovery of reasonable costs associated with late payment and collection, to the extent permitted by law.

Where a client disputes an invoice, they should raise the matter promptly and in good faith, setting out the reasons for the dispute and any evidence relied upon. The undisputed portion of an invoice remains payable in accordance with the agreed terms. Set-off or deduction is not permitted unless required by law or expressly agreed in writing. All prices are stated in sterling unless otherwise confirmed.

4. Changes to the work and additional charges

The scope of tree surgery may sometimes need to change after arrival on site. This can occur where the actual condition of a tree, stump, boundary, or access route is different from what was originally understood. Where a change is necessary, the company may either agree the revised work with the client before proceeding or suspend the task until approval is obtained. The client will be informed as soon as reasonably possible of any likely impact on price or completion time.

Additional charges may apply where extra labour, equipment, traffic control, access equipment, stump disposal, emergency call-out arrangements, or out-of-hours attendance is required. The company will use reasonable efforts to explain any material increase before undertaking the additional work. However, where urgent action is needed to prevent injury, property damage, or greater loss, immediate steps may be taken and charged accordingly if lawful and reasonable.

5. Cancellations and rescheduling

The client may request cancellation or rescheduling, but notice should be given as early as possible. If cancellation occurs after costs have been incurred, including preparatory labour, booking of machinery, or third-party arrangements, the company may charge a reasonable cancellation fee reflecting the actual loss or expense suffered. For larger or weather-sensitive jobs, a short-notice cancellation may result in a greater charge than for a simple domestic appointment.

The company may reschedule a booking due to adverse weather, unsafe site conditions, equipment failure, staff illness, or other circumstances beyond reasonable control. Tree surgery often depends on safe conditions, and work may need to be postponed if wind, rain, ice, lightning, visibility, or ground conditions make operations unsafe or unreasonably difficult. In such circumstances, the company will aim to provide a revised date and to minimise inconvenience where possible.

If the client is not present at the agreed time and access cannot be gained, the visit may be treated as a cancellation or failed attendance and a reasonable charge may apply. If the company is ready to commence work but cannot do so because the site is not prepared, necessary permissions are missing, or the work area is obstructed, similar charges may be recoverable. Repeated changes or delays requested by the client may also affect the booking schedule.

6. Liability and limitations

The company will exercise reasonable skill and care in carrying out all agreed tree surgeon services. However, tree work involves natural materials, unpredictable growth patterns, and inherent risks, so absolute outcomes cannot be guaranteed. Subject to applicable law, the company will not be liable for loss or damage arising from information provided by the client that is inaccurate, incomplete, or misleading, or from hidden defects that could not reasonably have been identified before work began.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability can lawfully be limited, the company’s liability will be limited to the amount paid or payable for the particular service giving rise to the claim, or such other amount as may be expressly agreed in writing. The company will not be responsible for indirect, consequential, or purely economic losses unless such liability arises under mandatory law.

The client is responsible for protecting vulnerable internal or external items, such as garden ornaments, lighting, delicate paving, decorative planting, water features, and movable property, unless the company has expressly agreed to protect or remove them. While reasonable precautions are taken, tree surgery may cause unavoidable disturbance to lawns, bark, soil, or nearby surfaces. Minor scuffing, compaction, or disruption associated with machinery access may occur and is not treated as a defect if reasonable care has been used.

7. Waste management and regulations

All green waste, timber, brash, and arisings produced in the course of tree surgery remain subject to the agreed arrangement stated in the quotation or work order. If waste is to be removed by the company, it will be handled in accordance with applicable waste duty-of-care obligations and relevant environmental requirements. The company may transport waste only to authorised facilities or arrange lawful recycling, composting, chipping, or disposal routes as appropriate. Waste transfer information may be retained where required.

If the client wishes to keep wood, timber, logs, mulch, or other material, this must be agreed before work starts or at the earliest practical stage. Once waste has been removed from site, it may not be recoverable. The client must not request unlawful disposal methods, burning arrangements contrary to local rules, or any practice that would breach environmental, highway, or nuisance regulations. The company reserves the right to refuse any instruction that would place it in breach of waste or environmental law.

The client should also understand that certain materials may require segregated handling, especially where diseased vegetation, invasive species, or contaminated materials are involved. In those situations, additional precautions or disposal charges may apply. If any waste is classified or treated differently under applicable regulations, the company will manage it in a lawful and proportionate manner, and the client will be informed where relevant.

8. Plant health, wildlife, and statutory controls

Tree surgery must be carried out with regard to statutory protections, including tree preservation controls, conservation requirements, and wildlife legislation. If work must be delayed because of nesting birds, roosting bats, or other protected species concerns, the company may pause operations until it is lawful and safe to proceed. The client should not assume that a booking guarantees immediate attendance if legal or ecological constraints arise.

The client should disclose any known restrictions relating to protected trees or designated areas. Where consent, notice, or approval is required from a statutory body or other authority, the client is ordinarily responsible for obtaining it unless the quotation states that the company will do so. The company may assist with information but does not guarantee that permission will be granted. Any delay caused by missing approvals is outside the company’s control.

9. Completion, snags, and aftercare

Work is normally considered complete when the agreed operations have been carried out and the site has been left in a reasonably tidy condition consistent with the scope of the job. Stumps, roots, or regrowth issues may remain unless specific removal or treatment has been agreed. If a client identifies a genuine issue with the completed work, they should notify the company promptly so the matter can be reviewed. Minor variations from appearance alone do not necessarily amount to defective work.

Any aftercare advice given by the company is provided in good faith but does not create a guarantee of future growth, flowering, disease resistance, or weather performance. Trees are living organisms, and their condition may alter over time due to environmental factors beyond control. Where follow-up work is recommended, this will usually be treated as a separate service unless otherwise agreed in writing.

10. Force majeure

The company will not be liable for delay or failure to perform obligations caused by events beyond reasonable control, including severe weather, fire, flood, accidents, strikes, supply shortages, transport disruption, power failure, or government restrictions. In such cases, the company may suspend performance, rearrange the booking, or terminate the affected portion of the service if continuation is not reasonably possible. Any money paid for work not yet performed will be dealt with fairly and in accordance with the law and the circumstances of the booking.

11. Complaints and disputes

If a client is dissatisfied with any aspect of the service, the matter should be raised promptly so it can be investigated. The company may request photographs, site notes, or a further inspection. Most concerns can be resolved by communication and, where appropriate, remedial action or a reasonable adjustment. Nothing in this section prevents the client from pursuing statutory rights or legal remedies where applicable.

12. Governing law

These terms and conditions, and any non-contractual disputes arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force so far as legally possible.

These terms are intended to provide a balanced framework for the provision of professional tree surgery services. By proceeding with a booking, the client confirms that they have read, understood, and accepted the conditions set out above. The emphasis is on safe working, lawful waste handling, clear pricing, and fair allocation of responsibility between the parties. If a specific agreement has been made in writing, that agreement will apply to the extent stated.

In summary, the service relationship is built on clear instructions, honest disclosure, lawful access, prompt payment, and mutual cooperation on site. Tree surgery can be complex and weather-dependent, so flexibility is sometimes necessary. These terms are designed to support efficient delivery while keeping expectations realistic and ensuring the work is carried out responsibly under UK legal standards.